Driver retention is a growing concern within the trucking industry. The American Trucking Association reports a shortage of 60,000 truck drivers with this figure projected to grow up to 100,000 or more by 2022.
Additionally, the industry is seeing a lack of youth among drivers which poses a threat to the future of logistics operations. Retaining and maintaining driver satisfaction is paramount to making sure your supply chain stays successful.
A recent WorkHound survey found some of the biggest complaints by drivers currently working in the industry, and the following are noted as common issues:
Communication with Management
One of these complaints is communication with management. Focusing on dialogue and feedback from your drivers is the first step to ensuring their satisfaction. Listening to their concerns and complaints is an important process too many companies fall short on.
Clear Compensation Plans
Drivers reported that ambiguous pay systems cause issues. Drivers are tired of inconsistent mileage reporting. Having a centralized network to consistently report trip data can ensure your drivers are paid fairly and accurately. Having an organized view of your routes and trip data can also help schedule rest periods so that your drivers are efficient, safe, and happy.
Another issue causing dissatisfaction among drivers is outdated technology. Supply chain technology is advancing at exponential rates and companies that aren’t keeping up are being left behind. For example, outdated GPS systems in trucks frustrate drivers, increase trip costs, and cause payment challenges. Furthermore, inefficient routes can increase trip time and costs, and greatly impact supply chain profit margins. Newer software like PTV xServer can help reduce time and distance of overnight trips by up to 20%.
Driver retention is a major issue within the logistics industry. The average cost of hiring a new driver is $8,000. This is an avoidable cost by maintaining driver satisfaction within your supply chain. Improving communication, clarifying pay systems, and updating your technology will give your company the advantage and keep your drivers happy.
For more information on how to increase driver satisfaction, please contact us.